Frequently Asked Questions
Everything you need to know about shopping at Lime Lush
How long does shipping normally take?
Most orders are processed within 1-2 business days. Standard shipping typically arrives within 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unworn condition with tags attached. Please note that certain clearance items are final sale.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if I receive a damaged item?
We take pride in our quality control, but if an item arrives damaged, please contact our customer support team within 48 hours of delivery with a photo of the defect for a replacement or refund.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times for international orders vary based on the destination country.